Refund policy

At Retailer Therapy, every item is printed to order once you place your order. This helps us reduce waste by only producing products that are needed.

Your Right to Cancel

If you are purchasing as a consumer in the UK, you have certain rights under the Consumer Contracts Regulations 2013.

Unless an exception applies, you have the right to cancel your order within 14 days of receiving your goods. If you choose to cancel, you must notify us within this period and return the item to us in accordance with our instructions. Unless the item is faulty or incorrect, you are responsible for the cost of returning the goods.

Refunds will be processed within 14 days of us receiving the returned goods (or receiving evidence that they have been returned) and will be made using your original payment method.

Returns & Exchanges

Because all of our products are printed to order, we do not offer voluntary returns or exchanges outside of your statutory rights.

This means we cannot accept returns or exchanges because:

  • You ordered the wrong size.
  • You changed your mind after your statutory cancellation period has expired.
  • You prefer a different colour or design.
  • You entered an incorrect delivery address.

Please check the product descriptions and size guides carefully before placing your order.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 14 days of delivery by emailing support@retailertherapy.co.uk

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the problem.

Once we've reviewed your claim, we'll arrange an appropriate remedy. Depending on the circumstances, this may be:

  • A replacement item; or
  • A full refund.

No Return Required for Faulty Items

Where we approve a claim for a faulty, damaged or incorrect item, you will not normally be required to return the item. We may ask for photographs to assess the issue, after which you may keep, recycle or dispose of the item responsibly unless we specifically request otherwise.

Refund Processing

Approved refunds will be made to your original payment method.

Please allow up to 5–10 working days after the refund has been processed for the funds to appear in your account, depending on your bank or payment provider.

Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Contact Us

If you have any questions about returns or refunds, or need to report a problem with your order, please contact:

Email: support@retailertherapy.co.uk

We aim to respond within 2 working days.